This policy explains what information we collect when you use services from VITEQS. It also has information on how we store, use, transfer and delete your personal information. Our aim is not just to abide by the privacy laws, but to earn your trust during the business transactions.
“Personal Information “is information we hold which is identifiable to you.
- The kinds of personal information that we collect and hold about you.
- How we collect your personal information
- How we hold your personal information
- The purposes for collecting, holding, using and disclosing your personal information.
- How you may access your personal information held by us and correct that information where it is not correct
- How you may make a complaint about the way we collect, hold, use or disclose personal information and how we deal with privacy related complaints
- Collection of Personal Information
VITEQS will from time to time receive and store personal information you enter onto our website, provide to us directly, or provide to us in other forms during business transactions.
You may provide basic information such as your name, phone number and email address in order for us to be able to sell you our goods and services.
How we collect your personal information?
We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.
Use of your personal information
We may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products and services available to you via direct marketing.
If you do not want your personal information to be used for direct marketing purposes, please contact us so that we can action this request.
We may contact you by a variety of ways including but not limited to telephone, email, sms or email.
Security of your personal information
VITEQS is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place secure procedures to safeguard and secure information and protect it from misuse.
Complaints about privacy
If you have complaints about our privacy practices, please free to send in details of your complaints via our website www.viteqs.com.
We or third parties acting on our behalf may use your personal information in the following ways:
- to provide you with information about goods and services which may be of interest to you and we or they may contact you directly about these by email and/or telephone, where you have consented to be contacted for such purposes
- that we think might be of interest to you so that they can also provide you with information about the goods or services that they provide, where you have consented to be contacted for such purposes to ensure that content from our site is presented in the most effective manner for you and for your computer
- where it is necessary to comply with any applicable laws or to protect ourselves or our users (including exchanging information with other companies for the purposes of fraud protection), or
- that we think might be of interest to you so that they can also provide you with information about the goods or services that they provide, where you have consented to be contacted for such purposes.
Visitors to our websites
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Security and performance
VITEQS uses a third party service to help maintain the security and performance of the www.viteqs.com.To deliver this service it processes the IP addresses of visitors to our website(s).
VITEQS has made every endeavour to ensure that the website is secure and reliable. All of the relevant and appropriate safeguards and security measures have been established to protect information.
People who contact us via social media
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually must disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute.
We usually must disclose details of the complaint to our professional Indemnity Insurance Broker and Insurer.
We may be required to provide a copy of our file to the Financial Ombudsman Service should an adjudicator be required to consider the complaint case.
We are required to disclose to the regulatory authorities, to whom we have been authorized by, the regulator information is already on our website, high level analytics concerning the number and nature of complaints received. This data does not include names or details that identify the specific data subject.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for 6 years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
To find out more about our Complaints Procedure, (TO BE DRAWN UP)
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
Your rights under GDPR are as follows:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time VITEQS where relied on your consent to process your personal information.
If you wish to be informed about what Personal Data, we hold about you and if you want it to be removed from our systems, or if you would like to exercise any other one, or more, of your rights mentioned above, please contact us. Please note that we may ask you to verify your identity before responding to such requests.
We keep our privacy notice under regular review. This privacy notice was last updated on 28th February 2019.
How to contact us
PO Box 4229, Narre-Warren South,
3805 Victoria, Australia
Phone +61 416 975 662